CEO Germany & Commercial Director Europe
Our award winning product liability adjusters have the commercial acumen to work with all parties to gather the right evidence to defend a claim or pursue recoveries whichever is the right path.
Crucial to the successful handling of a product liability claim is a comprehensive understanding of the product. Our approach is one of, “if in doubt follow the product – it starts and finishes there.” With skills in diverse industries such as construction, automotive, food and drink and retail we have the breadth of knowledge to support you.
We recognise the importance of an effective response so when you instruct us, a team leader will be appointed immediately to co-ordinate all aspects of the claim and its investigation.
The investigation of the claim will focus very much on options for resolution. We recognise our role is to verify the evidence to ensure that all recovery opportunities are protected.
The decision to recall a product can be potentially devastating to a business. Blending skills from across the business we provide effective project management and team working that is directed at the early resolution of claims, brand protection and recovery of the product.