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General Loss Adjusting

In an increasingly risky world, unexpected losses can and do occur. Our loss adjusters are here to guide your policyholders through a difficult time and get them back up and running as quickly as possible.

Service Overview
Find an expert

Get in touch with one of our experts around the world, who will be happy to discuss your business needs.


Think of us as the fourth emergency service.

Our adjusters use their expertise to assess if policy wording is applicable to the loss, sums insured are at the right level, that the amount claimed is reasonable and if all valid items have been claimed. We offer you the following services:

  • Claims handling;
  • Personal lines loss adjusting;
  • Commercial loss adjusting;
  • Major and complex loss; 
  • Claim management assistance


How we can help
  • Fast response minimises interruption

    When your clients are hit by major catastrophes we can scale up, drawing on our extensive global resources - with over 6,000 permanent staff in over 60 global offices - to handle major losses.

  • Support and guidance

    Our adjusters can assist with arranging emergency repairs or sourcing temporary accommodation or business premises. They will advise on making the area safe and secure to prevent future losses.

Our loss adjusting services around the world
  • Every claim is local

    When a claim occurs, small or large, the policyholder wants a quick, local response. You can find more details of the services our adjusters offer in over sixty countries, based on local market needs, in the country pages on this site. They will tailor the right service for your individual business.

    When you instruct them, you will have the peace of mind that that their local knowledge is supported by a business that has the largest footprint of adjusters in the world. In the event of a catastrophe, it means we can fly in more adjusters to meet demand. And it also means that our network can use the processes, systems and additional services we offer as a large global business. You get the benefits of the local with the reassurance of the global.

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